Xiaomi Mi3 is considered to be one of the best VFM Android smartphones by analysts, but alas, the ground reality is far from the impression which its too good to be true spec sheet tries to project.
Xiaomi Mi3 users take to Mi India fanpage to express their frustration
Several enraged Xiaomi Mi3 customers have now taken it upon themselves to fill the official Mi India fanpage at Facebook, with reports of how their newly bought smartphone has turned out to be a nightmare for them. Apparently, apart from suffering from severe manufacturing defects such as the SIM tray not working properly, exceptionally low screen quality for a smartphone which is supposed to have Gorilla Glass 3, troubles with the microUSB port, and unusually high overheating issues, the phone is also suffering from some serious software bugs, such as contacts mysteriously not showing up when accessed through the dialer app, and several other complaints of unstable software and random WiFi/cellular signal drops.
To prove that the mic module of their phone is defected, one user actually went ahead and created a video to warn other potential Xiaomi Mi3 customers about what they’re getting themselves into.
Flipkart issues a replacement unit for a customer, but cancels it later
What is even worse is that, even though Xiaomi Mi3’s official product listing page on Flipkart clearly states that the customers are entitled for “1 year manufacturer warranty for the phone,” so far we’re yet to find even a single customer who was able to get his phone replaced successfully (one user has been waiting for nearly 3 weeks now).
To top off all the shortage issues, Flipkart’s customer support isn’t exactly the most helpful either. For instance, in the first Facebook post linked above which talks about the defect with the SIM tray, Flipkart made a frustrated customer, Vinay Lahoti, wait for 2 whole days before ‘issuing’ a replacement (after struggling to explain the issue to an untrained Flipkart customer support rep for hours, of course). However, they actually cancelled his replacement unit the very next day, even though they supplied him with all the standard shipping information, as well as a genuine tracking number. As of writing this story, it has already been 22 days since the replacement was ‘issued’, and about 24 days since Vinay Lahoti first notified Flipkart about the defect in his Mi3 device. For now, he is left with a defective smartphone which can not make phone calls, since it cannot house in a SIM card. We could go on listing atleast a few more such incidents, but in the interest of time, we’re containing ourselves to this one particular incident for now.
Mi India deleting customer posts on their fanpage?
While we have no way of actually confirming this, some users have also complained that not only are Flipkart customer support representatives unable to solve their problems, their posts regarding these issues are intentionally being deleted from the official Mi India page. To be on the safer side, we’ve included a screenshot gallery of all the Facebook posts that have been mentioned above.
— devendra pai (@DEVenDrapai) August 15, 2014
— Flying Spook (@FlyingSpook) August 9, 2014
Encountered the first issue with Xiaomi Mi3, bluetooth crashes when I pair it with Ford Ecosport's Sync, so can't take calls with Bluetooth
— Nirmal (@nirmaltv) July 27, 2014
@flipkartsupport Time period for resolution to my mi3 issue ended yesterday. No update till now.
— Aviral Sangal (@sangalaviral) August 13, 2014
@ponga_pandit @isaurabhjaiswal force closes, lags, weak glass, file transfer, camera hangs etc….every Mi3 has its own issue ….
— Gourish Timble (@GourishT) August 12, 2014
Updated the Mi3 and now I get no sound when making or receiving calls. A quick search and looks like its widespread issue 😐
— Tanmay (@tanmays) August 9, 2014
Whatever the case, Flipkart and Xiaomi still have a chance to fix all this and issue replacements for the defective units. Were you planning to order a Xiaomi Mi3 from Flipkart? Will you still stick by your decision after reading the complaints of these frustrated users? Make sure to let us know in the comments section below.
Update: Since we first published our report, a number of Mi3 owners with similar problems contacted Mi India through Facebook. This post has now been modified to reflect these new complains as well.