Samsung Galaxy Note Pro 12.2 Affected by Bugs due to Lollipop Update Android 5.0.2

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Samsung Galaxy Note Pro 12.2 Android 5.0.2 Lollipop update issuesMultiple users who own the Samsung Galaxy Note Pro 12.2 have reported an issue with Bluetooth connectivity on their tablets ever since they accepted the Android 5.0.2 Lollipop update. While this doesn’t seem to be a widespread issue, it does seem to have affecting users who are trying to connected a Logitech device to it.

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Reports begin piling up due to the latest Note Pro 12.2 update

These reports have started appearing in multiple Android communities and it seems that the culprit has already been spotted. Not every Samsung Galaxy Note Pro 12.2 user on Android 5.0.2 Lollipop update is having this issue with Bluetooth and it seems to be isolated to just those who are trying to connect Logitech mice and keyboards to the tablet. Those Galaxy Note Pro 12.2 users who are using Bluetooth devices from other manufacturers don’t seem to be having this issue but that doesn’t mean that it isn’t happening. We just aren’t seeing any reports so far from anyone other than Logitech users.

Samsung Galaxy Note Pro 12.2 users have tried the typical ‘factory reset’ troubleshooting step and that doesn’t seem to fix the Bluetooth issue at all. So it appears to be some other underlying issue that is causing it. One person reported that their Zagg keyboard had issues pairing with their Galaxy Note Pro 12.2 on Android 5.0.2 Lollipop update at first, but all they did was re-run the paring operation and now it works just fine. Others however, have tried to pair their Logitech keyboard again and while they are told the paring went through just fine, nothing happens when they try to type with the keyboard.

Bluetooth issues on Samsung Galaxy Note Pro 12.2 Android 5.0.2 Lollipop updateLogitech technical support has confirmed and acknowledge the Bluetooth issue and they are currently working on a fix to resolve the issue. This was last talked about by Logitech on the 9th of this month and Samsung Galaxy Note Pro 12.2 users are still waiting for a software fix. However, some are saying that the driver is missing from the software so it might need another Lollipop update from Samsung in order to get fixed.

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13 COMMENTS

  1. It’s not just Logitech or keyboards for that matter. Any KB, mouse or pedal using the generic BT driver pairs but then becomes non responsive. One enterprising techie tracked the problem down to the fact that the generic BT driver was not included in the distribution. Oversight or an attempt to shut out 3rd party vendors? Who knows. Frankly I doubt it because if impacts major players and business partners such as Logitech and Microsoft. All we can do is hope for a prompt fix. (From Samsung… yeah right!) I tried flashing back to 4.4.2 twice and hung at the boot screen so ended up re-flashing 5.0.2. So I have a useless KB/case and mouse which together cost me about $150. Not happy!

    • It just shows up in your notifications that an update is available for your tablet if you’re in a region that has received the update. Not super happy I updated, though, now that I can’t use my Logitech keyboard anymore… good luck!

  2. It’s not just Logitech; my HP K4000 bluetooth keyboard also stopped working with the Lollipop update. I actually liked the update until I hit this problem; now I’m stuck with regret and a keyboard shaped paperweight.

  3. I’m not sure if others are experiencing this, but after the update my display seems messed up. This is particularly noticeable on Web pages with white background and black text, some text seems to show up darker than others or some letters seem to bleed out, but when I scroll, they correct themselves. I also noticed that in the gam boom beach, some levels of zoom show up like they’re up scaled low-res graphics. This never happened before. On kit kat, the game and text both showed crisp and even. I tried playing with display settings, that doesn’t seem to help.

  4. After the update, HP Touch to Pair mouse does not work on GNP either. Nor does my Lenovo LBK500. My no-name Jelly keyboard from Amazon works fine. Go figure. Did Google hire some disgruntled Microsoft engineers for their upgrade. If so, they may be more incompetent than disgruntled.

  5. Still not working. What is SAMSUNG dooing? I will call them next week – and tell: if no fix, no tablet anymore and bad feedbacks everywhere….

  6. Pls any info on the fix for the Lollipop update on Galaxy Note 12.2? I have Logitech keyboard and am still on Android 4.4 on my Note, but am afraid to install the new update because I don’t want to fall into the same issue. Pls I wish to know if there is any fix yet from Samsung as regards this lingering problem. Thanks

  7. I have also problems with my Galaxy Note Pro 12.2 after the Lollipop 5.0.2 update.
    My bluetooth devices are fine so far as I have the Samsung mouse and keyboard.
    But my problem is that when the battery level is down to 20-25% it automaticly shuts down and restarts and gets stuck in this shutdown/restart loop endlessly.
    Happens without any sort of warning at all.
    This is absolutely terrible and unnacceptable. I really like this machine and hopefully this can be resolved.
    Anyone else experiencing this? Any solutions?

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