Multiple users who own the Samsung Galaxy Note Pro 12.2 have reported an issue with Bluetooth connectivity on their tablets ever since they accepted the Android 5.0.2 Lollipop update. While this doesn’t seem to be a widespread issue, it does seem to have affecting users who are trying to connected a Logitech device to it.
Reports begin piling up due to the latest Note Pro 12.2 update
These reports have started appearing in multiple Android communities and it seems that the culprit has already been spotted. Not every Samsung Galaxy Note Pro 12.2 user on Android 5.0.2 Lollipop update is having this issue with Bluetooth and it seems to be isolated to just those who are trying to connect Logitech mice and keyboards to the tablet. Those Galaxy Note Pro 12.2 users who are using Bluetooth devices from other manufacturers don’t seem to be having this issue but that doesn’t mean that it isn’t happening. We just aren’t seeing any reports so far from anyone other than Logitech users.
Samsung Galaxy Note Pro 12.2 users have tried the typical ‘factory reset’ troubleshooting step and that doesn’t seem to fix the Bluetooth issue at all. So it appears to be some other underlying issue that is causing it. One person reported that their Zagg keyboard had issues pairing with their Galaxy Note Pro 12.2 on Android 5.0.2 Lollipop update at first, but all they did was re-run the paring operation and now it works just fine. Others however, have tried to pair their Logitech keyboard again and while they are told the paring went through just fine, nothing happens when they try to type with the keyboard.
Logitech technical support has confirmed and acknowledge the Bluetooth issue and they are currently working on a fix to resolve the issue. This was last talked about by Logitech on the 9th of this month and Samsung Galaxy Note Pro 12.2 users are still waiting for a software fix. However, some are saying that the driver is missing from the software so it might need another Lollipop update from Samsung in order to get fixed.