Nexus 5, Nexus 7 Bugs: Lollipop Update May Brick Your Device (Android 5.1/5.0.x)

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Nexus 7 and Nexus 5 Android 5.0 Lollipop update bugs and issuesAndroid 5.0 Lollipop update for Nexus 5 and Nexus 7 was supposed to bring several new features and take care of numerous bugs and issues but it seems to be doing just the opposite.

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Multiple users are reporting that accepting an OTA update from Google for their Nexus 5 smartphone or Nexus 7 tablet has caused the devices to become unbootable. It seems the device just completely shuts down and then cannot boot back up.

Android Lollipop OTA update wrecking havoc on Nexus 5 and Nexus 7 devices

This is very interesting because it doesn’t seem to be instant. For example, we talk a lot about Android updates here, and when someone has trouble with an update, the result is almost instantaneous, but that doesn’t seem to be the case here. The Android 5.0/5.0.1/5.0.2/5.1 Lollipop OTA update has been sitting on these Nexus 5 and Nexus 7 users’ devices for a week or more, and then all of a sudden it shuts down and will not boot back up. There also doesn’t seem to be a common thread among the reports (right now) and these users have said they do not make any kind of root modifications to their device.

Nexus 5 and Nexus 7 Android 5.0 Lollipop Update OTA In the worst case scenario for issues like this, we generally tell our readers to simply perform a factory reset. However, in this case that is unable to happen. Some Nexus 5 and Nexus 7 owners on Android 5.0 Lollipop update are saying they cannot get into the recovery mode, some people are saying they are stuck on the ‘erase userdata’ screen, and others are saying they’ve been trying to do a factory reset and the process is taking over 6 hours and won’t even finish. It’s almost as if there was a time-bomb in these updates that has suddenly gone off.

The sad thing is that most of these people are way beyond the warranty period of their Nexus 5 and Nexus 7 devices. Some would say that this is the nature of the beast and there’s nothing that can (or should) be done about it, and I would tend to agree if the issue didn’t seem to be caused by the Lollipop update. It seems very clear that there is something in the OTA update that caused this and something should be done to fix it.

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Source: Google ForumsGoogle ForumsGoogle Forums

1 COMMENT

  1. Nexus (ASUS manufactured) models stuck on Google screen

    Nexus 7 3G 32GB 2012 Model

    My device is working fine till 19th April 2015 from the date of purchase (3rd October 2013). I am using this device for around 18 months without any issues. Recently (one week before) I have updated it to Android 5.1.
    On 19th April 2015 afternoon I have plugged in for charging the device. After hours while removing it from the charger I have noticed that it is in nexus logo screen.
    I thought that the device would have restarted, so i have kept it for a while. After 2 to 3 hours it is still in nexus logo screen without any change.
    I have switched off the device and switched on. Then the device is not booting after Google & nexus logo screen.
    I have tried switch off and switch on for 4 to 5 times but there is no progress. Device is not booting after Google & nexus logo screen.
    On 20th April 2015 morning, I have contacted ASUS Customer support team; they have asked me to do the wipe data/factory reset. After doing the wipe data/factory reset, the device is behaving wired like switching on, Google logo screen comes and switching off repeatedly (rebooting again and again but not going beyond Google logo screen).
    Then I have taken my device to ASUS service center, registered the issue and raised an RMA.
    On 20th April 2015 evening, I have checked in Google to know how many devices are affected with the same issue and shocked that most of the Nexus 7 devices are affected.
    Here are the few links which contains the news regarding this issue:
    https://productforums.google.com/forum/#!topic/nexus/Ykfqr5RnlW0%5B1-25%5D
    http://9to5google.com/2015/04/10/nexus-5-nexus-7-bricked-android-lollipop/
    https://www.androidheadlines.com/2015/04/owners-nexus-7-nexus-5-devices-running-android-5-0-2-report-significant-issues-updating.html
    https://www.reddit.com/r/Nexus7/comments/324gil/many_nexus_7_units_bricked_and_unusable_devices/
    http://www.vcpost.com/articles/57957/20150416/google-not-helping-owners-of-bricked-nexus-7-and-5-after-an-android-update.htm
    http://gadgets.ndtv.com/tablets/news/some-nexus-7-nexus-5-users-report-bricked-device-after-lollipop-update-680810
    http://www.ibtimes.co.in/android-lollipop-bricked-your-nexus-7-nexus-5-devices-root-causes-safe-options-629039
    http://www.phonearena.com/news/Android-5.0-update-bricks-Nexus-7-slabs_id68155
    http://ibnlive.in.com/news/google-android-lollipop-ota-update-bricks-nexus-7-nexus-5/539387-11.html
    Agitated users have also taken to Twitter to post complains about their bricked Nexus devices with the hashtag – #NEXUS7BRICKED
    Today (23rd April 2015), I have checked with ASUS service center regarding the status of the RMA request, they said that we need to replace the motherboard and for that they are asking Rs.9000 (approx $150). Does the motherboard for Nexus 7 3G 32GB 2012 Model costs Rs.9000 (approx $150)?
    It seems that ASUS would have used a cheap/ faulty motherboard for Nexus 7 to expire after 1 year then only it will not cover under the warranty period and people have to pay for the repair cost. This issue is not happened to 1 or 2 devices; it happened for 100’s or 1000 devices and keeps increasing daily.
    ASUS should quickly take the necessary action to solve this issue; otherwise people will lose the trust with ASUS.
    Thanks & Regards,
    Senthilkumar K

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