Android 5.0 Lollipop update for Nexus 5 and Nexus 7 was supposed to bring several new features and take care of numerous bugs and issues but it seems to be doing just the opposite.
Multiple users are reporting that accepting an OTA update from Google for their Nexus 5 smartphone or Nexus 7 tablet has caused the devices to become unbootable. It seems the device just completely shuts down and then cannot boot back up.
Android Lollipop OTA update wrecking havoc on Nexus 5 and Nexus 7 devices
This is very interesting because it doesn’t seem to be instant. For example, we talk a lot about Android updates here, and when someone has trouble with an update, the result is almost instantaneous, but that doesn’t seem to be the case here. The Android 5.0/5.0.1/5.0.2/5.1 Lollipop OTA update has been sitting on these Nexus 5 and Nexus 7 users’ devices for a week or more, and then all of a sudden it shuts down and will not boot back up. There also doesn’t seem to be a common thread among the reports (right now) and these users have said they do not make any kind of root modifications to their device.
In the worst case scenario for issues like this, we generally tell our readers to simply perform a factory reset. However, in this case that is unable to happen. Some Nexus 5 and Nexus 7 owners on Android 5.0 Lollipop update are saying they cannot get into the recovery mode, some people are saying they are stuck on the ‘erase userdata’ screen, and others are saying they’ve been trying to do a factory reset and the process is taking over 6 hours and won’t even finish. It’s almost as if there was a time-bomb in these updates that has suddenly gone off.
The sad thing is that most of these people are way beyond the warranty period of their Nexus 5 and Nexus 7 devices. Some would say that this is the nature of the beast and there’s nothing that can (or should) be done about it, and I would tend to agree if the issue didn’t seem to be caused by the Lollipop update. It seems very clear that there is something in the OTA update that caused this and something should be done to fix it.