As some of you may be aware, the HTC One has had an issue/bug surrounding its clever “Ultrapixel” camera, which has caused many low light photos to show a red, blue or more commonly pink tint. Infact, the issue seems to be remarkably prevalent – in an Ubergizmo poll, 323 out of 388 respondents had experience these problems.
HTC is aware of the issue, and has announced that the problem will be fixed in the Android 4.3 update, which is theoretically due to drop this month:
“We recently received isolated reports of a purple colour that appears on the images taken with HTC One. After examining the internal relations, we are planning a software update that will improve the contrasts of colour in low light conditions.
“As we work to improve this aspect of the user experience, we would like to thank our customers for their patience. In the meantime, if you are experiencing this issue, we ask you to contact our customer service for assistance.”
For now, HTC are advising customers to reduce their ISO levels to mitigate the problem, or return the handset if necessary as they will issue replacements.
The camera of the HTC One has been the subject of mixed reviews, with some claiming that its performance is below average for a flagship phone – I personally find the quality occasionally pretty hit and miss, although it’s certainly capable of being spectacular in the right conditions too. These glitches won’t help HTC’s reputation, although a timely software fix would be much appreciated by many.
Still, there’s no word on when precisely the update will drop, so if you’re affected you may have to hold tight for a couple more weeks. If you’re one of the unlucky ones, we’d love to hear your thoughts.