Common Netflix Problems and How To Solve Them

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A number of times, you might find yourself running into problems with the renowned video streaming app, Netflix. Netflix problems are reported regularly on iPhone, Android devices. Netflix problems are not limited to these devices. Netflix streaming problems have also been reported in PS4, Apple TV and Xbox One.

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You might run into an error code on Netflix. Or there might be some other problem with the video streaming service. Few Netflix problems require input from your side, while most require a correction from Netflix’s end.

In this article, we will take a look at the common Netflix problems on iPhone, iPad, Android and other devices.

Is Netflix not working?

One of the most commonly reported Netflix problem is that the streaming service is down. If you are hit by one of the following errors, you might want to check if Netflix service is down.

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  • Netflix is not available.
  • Unable to reach Netflix
  • Unable to connect to Netflix

To check is Netflix is down, check out this website. This website will tell you where the service is down – and will help you figure out if your Netflix problems are because of the service outage.

If you see that Netflix is down at the moment, or if a lot of people are complaining about the service, you should wait for some time before trying anything again. If the Netflix service is down at the moment, there is nothing that you can do.

Netflix Streaming Problems

One of the most common problems you can face while streaming any TV show or movie on Netflix is slow buffering speed. Netflix problems such as slow loading and bad quality video may be due to slow internet speed.

The first thing you should do is to ensure that slow internet is the cause of your Netflix problems is to run a speedtest. Go to and check if your connection speed touches their requirement.

If your Netflix problems persist, you should do the following in order:

  1. Restart your iPhone, iPad or Android device.
  2. Restart or reset your router.
  3. Make sure your WiFi Router isn’t too far off. If there are too many walls between your device and your router, it may impact the speed that you are getting on your device.

If none of this helps, you will have to check if other devices are also getting slower speeds. If required, talk to your internet service provider.

Netflix won’t download movies

You might run into problems with the new Download option in the Netflix app. This option lets you download movies and TV shows to watch later. However, Netflix problems may stop you from using this service.

First off, make sure that you are using a device that is running iOS 8 or above, and Android 4.4.2 or above. Furthermore, you won’t be able to download on any device that is jailbroken or rooted, so it is worthless.

If you are facing Netflix problems on devices that are fine to use, you should make sure that the app is updated, your internet connection is stable, and that your device has enough storage space. On Android devices from companies like Huawei and Honor, you might face some additional Netflix problems.

Netflix Error 1011 and 1012

The most common Netflix problems on any Apple device are errors 1011 and 1012. To fix these Netflix problems, you have to take a few more steps.

Open iPhone Settings and find Netflix listed in the long list of apps. Tap on Netflix and hit reset.

You will have to sign in to Netflix again but your problem should be solved now. If this doesn’t work, try rebooting your device after resetting the app.

Netflix Error 12001

Android users commonly complain about Netflix error 12001. This error indicates that you have to clear the app data for the Netflix app. You should first try rebooting your device. If that does not solve the problem, clear the data for the app.

Find the Application Manager in Settings and then find Netflix. Tap the ‘Clear Data’ option to fix the error.

Reset Netflix to fix general errors

If you run into Netflix problems on your Smart TV, Xbox One or PS4, it is better that you wipe the Netflix app and then sign in again.

To do this, you have to enter a manual code by pressing the following buttons on your remote in order: Up – Up – Down – Down – Left – Right – Left – Right – Up – Up – Up – Up.

Once you do this, you will be greeted with the option to deactivate Netflix. On deactivating Netflix, you will have the option to sign in again.

Resetting Netflix should solve all your Netflix problems.